Senior TAM, Enterprise Cloud & Platform

Red Hat; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

Red Hat is seeking a Senior Technical Account Manager in Singapore to act as a trusted advisor for strategic accounts, delivering practical technical and architectural guidance for the Platform (RHEL) and OpenShift. You will mentor teams, manage incidents, and communicate effectively with stakeholders to ensure successful outcomes.

You will collaborate with Engineering, Product Management, and Global Support to resolve issues, learn new technologies quickly, and promote best practices across the

Qualifications

• 8+ years in customer support, development, or QA

Responsibilities

• Manage and grow enterprise customer relationships with proactive support
• Provide technical reviews and share knowledge to prevent issues
• Understand customers' infrastructure, hardware, and offerings
• Collaborate with Engineering, PM, and Support to resolve issues
• Contribute to knowledge base and best practices
• Travel to visit customers and events within region

Skills

Customer relationships

Proactive support

Communication skills

Enterprise architecture

Multitasking

RHEL

Docker

Kubernetes

Ansible

Learning quickly

Education

Bachelor's degree in tech

Technology-related discipline

Tools

RPM-based Linux

Java

CI/CD

OpenShift

Job description

Red Hat is seeking a Senior Technical Account Manager in Singapore to act as a trusted advisor for strategic accounts, delivering practical technical and architectural guidance for the Platform (RHEL) and OpenShift. You will mentor teams, manage incidents, and communicate effectively with stakeholders to ensure successful outcomes.

You will collaborate with Engineering, Product Management, and Global Support to resolve issues, learn new technologies quickly, and promote best practices across the