Senior TAM - Enterprise Platform & Cloud (Remote)

Red Hat Asia-Pacific PTE LTD; Singapore; On-site; SGD 140,000 - 210,000; Full time

Job summary

Red Hat Asia-Pacific is seeking an experienced Senior Technical Account Manager in Singapore to serve as a trusted advisor for strategic accounts, providing architectural guidance for RHEL and OpenShift. You will mentor teams, manage incidents, and drive customer success across enterprise environments.

Work closely with Engineering, Product Management, and Global Support to debug, test, and resolve issues, while building strong relationships and delivering proactive, knowledge-based support.

Qualifications

• 5+ years of experience working in a customer support, development, engineering, or QA organization.
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Experience with or working knowledge of RedHat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

Responsibilities

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with RedHat's engineering, product management, and technical support teams to debug, test, and resolve
• Regularly contribute to the RedHat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with RedHat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with RedHat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific RedHat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the region, following RedHat’s COVID-19 guidelines

Skills

Relationship building

Executive communication

Multitasking

Enterprise architecture understanding

Cloud / container familiarity

Education

Bachelor's degree in CS/Engineering

Tools

RHEL

Docker

Kubernetes

Ansible

Job description

Red Hat Asia-Pacific is seeking an experienced Senior Technical Account Manager in Singapore to serve as a trusted advisor for strategic accounts, providing architectural guidance for RHEL and OpenShift. You will mentor teams, manage incidents, and drive customer success across enterprise environments.

Work closely with Engineering, Product Management, and Global Support to debug, test, and resolve issues, while building strong relationships and delivering proactive, knowledge-based support.