Cloud TAM: Architecture & Proactive Support

Amazon Web Services (AWS)

Singapore

On-site

SGD 120,000 - 180,000

Full time

2 days ago

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Job summary

Amazon Web Services Singapore Private Limited is seeking a Technical Account Manager to be the named technical lead for a portfolio of enterprise customers. You will own architectural guidance, operational strategy, and proactive support delivery end to end across global AWS regions.

You will help convert patterns into automation and documented procedures, deepen expertise in databases, containers, networking, and capacity planning, and shift delivery toward resilience reviews, cost planning,

Qualifications

3+ years of technical engineering experience.
Experience with operational parameters and troubleshooting across multiple domains.
Bachelor's degree.
Proficiency in Mandarin is required.

Responsibilities

Own the end-to-end technical relationship for a portfolio of enterprise customers, advising on cloud architecture, operational strategy, and launch readiness across global AWS regions.
Assess customer environments for architectural risks and scaling constraints, then build actionable plans that maintain business continuity for workloads with 24/7 uptime requirements and unpredictable demand patterns.
Collaborate with account teams, Solutions Architects, and AWS service teams for compute, database, container, and networking services to resolve complex issues and drive product improvements informed by real customer patterns.
Analyze operational metrics and deliver periodic performance reviews to customer leadership, translating data into clear recommendations that strengthen security posture, cost efficiency, and system reliability.
Contribute to the team's shared knowledge base, standard operating procedures, and reusable automation, and mentor fellow Technical Account Managers to raise the collective capability of the group.