Senior Enterprise CSM - APAC (Hybrid)

SimilarWeb; Singapore; Híbrido; SGD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive compensation

Team events

Career development

Descripción de la vacante

Similarweb is seeking a Senior Customer Success Manager, Enterprise (APAC) to drive adoption and growth for our largest enterprise clients across Asia Pacific, including Greater China. You will be a trusted advisor and become an extension of your clients’ teams, turning data into strategic action.

You will build lasting relationships, guide customers through their journey with the platform, and identify opportunities for renewals and upsell.

Formación

• Minimum 5 years in a client-facing role, preferably in SaaS or finance/investor sectors.
• Strong communication skills in English and Chinese.
• Data fluency and ability to derive insights from analytics.

Responsabilidades

• Be the main contact for enterprise APAC accounts.
• Act as strategic advisor guiding customers through their journey with the platform.
• Identify churn risk early and intervene with proactive measures.
• Foster renewals and long-term account growth.
• Uncover upsell opportunities as client needs evolve.
• Develop deep product expertise across Similarweb suite.
• Maintain ongoing client engagement and demonstrate business value.

Conocimientos

English & Chinese

SaaS experience

Client-facing

Data-driven

Descripción del empleo

Similarweb is seeking a Senior Customer Success Manager, Enterprise (APAC) to drive adoption and growth for our largest enterprise clients across Asia Pacific, including Greater China. You will be a trusted advisor and become an extension of your clients’ teams, turning data into strategic action.

You will build lasting relationships, guide customers through their journey with the platform, and identify opportunities for renewals and upsell.