Enterprise CSM, APAC (Singapore) — Growth & Retention

Wingify Software Pvt Ltd.

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Wingify Software Pvt Ltd. is seeking a Customer Success Manager for APAC, based in Singapore. You will manage a portfolio of strategic Enterprise clients, onboard them to the Wingify platform, and drive ongoing optimization to achieve retention and growth.

The role requires at least 6 years in CS, with 2+ years handling Enterprise accounts (>US$70K ARR). You will collaborate with regional teams and senior stakeholders to deliver value-driven outcomes and ensure a seamless customer journey across

Qualifications

At least 6 years in Customer Success/CSM roles.
2+ years managing Enterprise/Strategic Accounts with ARR > US$70K per account.
Ability to coordinate across regional and global stakeholders.
Proven track record of driving retention, adoption, and growth.

Responsibilities

Manage a portfolio of strategic Enterprise clients in APAC, guiding onboarding and long-term optimization.
Build trusted relationships with key stakeholders, combining technical understanding with business acumen.
Drive measurable outcomes, retention, and account growth through value-driven engagement.
Lead onboarding, training, and enablement to accelerate time to value.
Collaborate with KAM, Engineering, Product, and Support to ensure a seamless customer experience.
Identify churn risks and develop action plans to improve retention.
Develop deep product expertise and stay updated on industry trends.
Act as a trusted partner by surfacing client feedback to product teams.
Support creation of customer references and case studies.