Global Enterprise CSM - Remote (APAC)

Webbing; Singapore; Remote; SGD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Fully remote role

Zusammenfassung

Webbing is seeking a Customer Success Manager to oversee a portfolio of strategic APAC customers, ensuring measurable value from connectivity solutions and building long-term partnerships. You will guide deployment, onboarding, adoption, and growth, collaborating with Sales, Product, Engineering, Operations, and Support to drive outcomes across industries.

Travel to client sites across APAC is required for Executive Business Reviews and strategic workshops, strengthening executive relationships

Qualifikationen

• Excellent communication, presentation, and relationship-building skills.
• Strong organizational, analytical, and project management abilities.
• Experience with Salesforce or similar CRM platforms.
• Professional English (spoken and written).
• Willingness to travel across APAC for customer meetings and reviews.

Aufgaben

• Build trusted relationships with customer stakeholders and sponsors.
• Develop and execute Customer Success Plans aligned with customer objectives.
• Drive adoption, retention, satisfaction, and growth.
• Monitor usage trends and business outcomes.
• Identify customer risks and lead mitigation plans.
• Act as the primary customer advocate within Webbing.
• Coordinate onboarding and deployment activities.
• Ensure successful implementation of Webbing products and services.
• Lead Executive Business Reviews and strategic planning sessions.
• Track commitments and follow-up on actions.
• Partner with Sales to identify expansion and cross-sell opportunities.
• Support strategic account planning and customer growth initiatives.
• Promote adoption of new products and platform capabilities.
• Maintain accurate customer records and Salesforce hygiene.
• Document customer architecture and success plans.
• Monitor SIM usage and service trends.
• Coordinate operational requests with Customer Operations and Support.
• Ensure timely communication during incidents and major service events.
• Travel regularly to APAC customer locations.
• Conduct on-site Executive Business Reviews, workshops, deployment meetings.

Kenntnisse

Communication

Presentation

Relationship building

Organizational skills

Analytical skills

Project management

Salesforce experience

Professional English

Willingness to travel

Tools

Salesforce

Jobbeschreibung

Webbing is seeking a Customer Success Manager to oversee a portfolio of strategic APAC customers, ensuring measurable value from connectivity solutions and building long-term partnerships. You will guide deployment, onboarding, adoption, and growth, collaborating with Sales, Product, Engineering, Operations, and Support to drive outcomes across industries.

Travel to client sites across APAC is required for Executive Business Reviews and strategic workshops, strengthening executive relationships