Remote Enterprise Customer Success Manager – APAC

Webbing USA Inc.; Singapore; Remote; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Fully remote role

Job summary

Webbing seeks a Customer Success Manager to oversee a portfolio of strategic APAC customers, ensuring measurable value from connectivity solutions and building long-term partnerships. You will collaborate with Sales, Product, Engineering, and Support to drive adoption and growth, including executive reviews and growth initiatives.

The role requires strong communication skills, travel across APAC, and experience with enterprise customers. This is a fully remote position within the APAC region.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar roles.
• Experience managing enterprise or B2B customers.
• Excellent communication, presentation, and relationship-building skills.
• Strong organizational, analytical, and project management abilities.
• Experience with Salesforce or similar CRM platforms.
• Professional English (spoken and written).
• Korean or Japanese or Chinese speaker.

Responsibilities

• Build trusted relationships with customer stakeholders and executive sponsors.
• Develop and execute Customer Success Plans aligned with customer business objectives.
• Drive customer adoption, retention, satisfaction, and long-term growth.
• Monitor customer health, usage trends, and business outcomes.
• Identify customer risks and proactively lead mitigation plans.
• Act as the primary customer advocate within Webbing.
• Coordinate customer onboarding and deployment activities.
• Ensure successful implementation of Webbing products and services.
• Conduct regular customer cadence meetings.
• Lead Executive Business Reviews (EBRs) and strategic planning sessions.

Skills

Customer Success

Account Management

Relationship Building

Project Management

Sales Coordination

Tools

Salesforce

Job description

Webbing seeks a Customer Success Manager to oversee a portfolio of strategic APAC customers, ensuring measurable value from connectivity solutions and building long-term partnerships. You will collaborate with Sales, Product, Engineering, and Support to drive adoption and growth, including executive reviews and growth initiatives.

The role requires strong communication skills, travel across APAC, and experience with enterprise customers. This is a fully remote position within the APAC region.