Enterprise Customer Success Lead - Adoption & Growth

Sobot Technologies Pte Ltd

Singapore

On-site

SGD 70,000 - 110,000

Full time

27 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

AI-powered CX technology

Startup culture

Mentorship and growth

Flat structure

Job summary

Sobot Technologies Pte Ltd is seeking a Customer Success Manager to manage enterprise clients across Southeast Asia from onboarding through renewal. You will serve as a trusted advisor, driving adoption, retention, and revenue growth while collaborating with Product, Sales, and Engineering teams.

The role emphasizes cross-regional relationship-building, strong communication, and post-sales IT/SaaS experience.

Qualifications

Bachelor's degree in a related field.
3–5 years in B2B customer success, consulting, or account management.
Strong communication across cultures and regions.
Post-sales experience in IT or SaaS.
English and Mandarin fluency is a big plus.

Responsibilities

Manage an existing portfolio of enterprise customers across SEA, handling inquiries and renewals.
Drive product adoption and identify upsell opportunities.
Build relationships with senior stakeholders across regions.
Lead renewal planning and execution to maintain high retention rates.
Translate customer feedback into actionable product/service insights.
Collaborate with Product, Sales, and Engineering teams to drive value.
Conduct regular business reviews to align objectives and share performance insights.
Support the development of customer case studies and best practices.