Senior Customer Success Manager, Enterprise (APAC)

Similarweb LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Similarweb is seeking a Senior Customer Success Manager, Enterprise (APAC) to drive strategic outcomes for our largest enterprise clients across Asia Pacific. You will partner with clients to turn data into actionable insights, guiding their journey with the platform and ensuring sustained value and engagement.

You will operate in a hybrid model, collaborating with cross-functional teams and leveraging your expertise in SaaS and digital marketing to expand client relationships in the APAC

Qualifications

• Minimum 5 years in a client-facing role.
• Experience in SaaS, Finance, or investor-facing environments is a plus.
• Fluent in English and Chinese; other SEAsian language is a plus.
• Strong data interpretation and insight generation能力.

Responsibilities

• Be the main point of contact for your book of accounts.
• Provide strategic guidance beyond support across the client journey with the platform.
• Identify and mitigate churn risk with proactive interventions.
• Foster long-term renewals and upsell opportunities as client needs evolve.
• Develop deep product expertise across the Similarweb suite.
• Ensure clients see clear business value and engagement with the platform.

Skills

Client facing

SaaS experience

Bilingual EN/ZH

Data fluency

Job description

Senior Customer Success Manager, Enterprise (APAC)

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Now we're looking for a Senior Customer Success Manager, Enterprise (APAC) to bring that intelligence to life for our largest enterprise clients across Asia Pacific Region — one of the fastest-evolving digital region in the world. If you have a background in digital marketing and know how to increase client engagement, adoption and growth, by providing expert-level strategic input for enterprise sized accounts in the APAC market which will include the Greater China region, we welcome a discussion.

We want a catalyst who loves data and digital marketing, thrive on building relationships that last, and want to be the person clients trust to help them win online, this is your seat at the table.

Why this role matters

APAC is a region in motion — digital adoption is accelerating, and the brands operating here need a partner who can turn data into decisions. As CSM, you won't just support the platform — you'll become an extension of your clients' own teams:

• You're the front line — the person who makes Similarweb's platform come alive for every client you own
• You're the trusted advisor who helps clients see themselves — and their competitors — clearly for the first time
• You're the reason clients stay for years, not quarters

The relationships you build, and the value you help clients unlock, are what keep them engaged with Similarweb long-term. That's the mission.

What you'll actually be doing

• Be the go-to point of contact for every user on your book of accounts
• Act as a strategic advisor — not just a support contact — guiding customers through their entire journey with the platform
• Spot churn risk early and get ahead of it with proactive, thoughtful intervention
• Grow long-term relationships that translate into renewals and account longevity
• Uncover upsell opportunities as your clients' needs evolve
• Build deep expertise across the full Similarweb product suite
• Keep clients genuinely engaged with the platform — not just logged in, but seeing real business value

You'll thrive in this role if you:

• Communicate in English and Chinese fluently; another South-East Asian language is a strong plus
• Know the digital marketing landscape and can speak its language fluently
• Love data and has natural data fluency
• Have at least 5 years or more in a client-facing role, ideally have experience in SaaS/Finance or Investor company
• Build trust and rapport fast — with clients and colleagues alike
• Think analytically and get to the root of a problem quickly
• Can produce polished, client-ready insights through the use of AI agents
• Bring sharp problem-solving and critical thinking to every conversation
• Collaborate well and enjoy being part of a team that pushes each other forward

Similarweb works best in‑person. We collaborate face‑to‑face in the office, with flexibility to work partially from home.

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with:

Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:

We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits:

We take your well‑being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose:

Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword:

People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

#LI-Hybrid

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