APAC Enterprise CSM: Ownership, Growth & Renewals

Oneinbox; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Equity for early team members

Health coverage

APAC off-sites

Flexible time off

Learning budget

Daily meals and commuter support

Job summary

OneInbox is seeking a focused Customer Success leader to own the APAC enterprise portfolio, drive renewals, and surface expansion opportunities. You will establish trust with key stakeholders and align cross-functionally to reduce churn and grow net revenue.

You’ll run executive QBRs, monitor health metrics and usage signals, and coordinate with sales, solutions, and product to close open workstreams. This role offers real ownership and a path to scale the function across a fast-growing APAC

Qualifications

• 4-7 years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
• Experience managing enterprise accounts with complex deployments and integrations.
• Strong stakeholder management with VP- and C-level conversations.
• Technically fluent enough to discuss APIs and architecture without writing code.

Responsibilities

• Own the APAC enterprise portfolio and build relationships with key stakeholders.
• Audit renewal timelines, health metrics, and usage patterns across the portfolio.
• Align with sales, solutions, and product on open workstreams.
• Open renewal conversations 120 days ahead with regional AEs.
• Surface 3+ expansion opportunities supported by usage data.
• Contribute to a post-sales playbook for the team.

Skills

Customer success

Enterprise accounts

Stakeholder management

APIs discussion

C-level communication

Ambiguity handling

Job description

OneInbox is seeking a focused Customer Success leader to own the APAC enterprise portfolio, drive renewals, and surface expansion opportunities. You will establish trust with key stakeholders and align cross-functionally to reduce churn and grow net revenue.

You’ll run executive QBRs, monitor health metrics and usage signals, and coordinate with sales, solutions, and product to close open workstreams. This role offers real ownership and a path to scale the function across a fast-growing APAC