APAC Cybersecurity CSM – Renewals & Growth

Hoxhunt; Singapore; Hybrid; SGD 100,000 - 150,000; Full time

Job summary

Hoxhunt in Singapore is seeking a Customer Success Manager for the APAC Mid-Market segment. You will help growing organizations adopt the platform, drive measurable value, and mature security programs that actually work.

You will own 30–40 commercial to enterprise accounts, manage renewals, upsell and cross-sell, and collaborate with Sales, Product, and Support to deliver a seamless experience. The role is based in Singapore with a hybrid setup requiring weekly office visits.

Qualifications

• 3+ years of Customer Success, Account Management, Sales, or Project Management in SaaS.
• Proven track record of renewals, upsell, and cross-sell results.
• Strong prioritization and project management skills in a fast-paced environment.
• Fluent in English and Mandarin.
• Based in Singapore with the right to work.

Responsibilities

• Own 30–40 APAC mid-market customers, drive adoption and value realization.
• Manage renewals, upsell, and cross-sell within your portfolio.
• Collaborate with Sales, Product, and Support to ensure a seamless experience.
• Use data to track progress and take proactive actions.
• Build trusted relationships with stakeholders across accounts.

Skills

Customer success

Account management

Renewals

Upsell & cross-sell

Data-driven

Relationship building

Job description

Hoxhunt in Singapore is seeking a Customer Success Manager for the APAC Mid-Market segment. You will help growing organizations adopt the platform, drive measurable value, and mature security programs that actually work.

You will own 30–40 commercial to enterprise accounts, manage renewals, upsell and cross-sell, and collaborate with Sales, Product, and Support to deliver a seamless experience. The role is based in Singapore with a hybrid setup requiring weekly office visits.