Senior Director, Private Markets Investor Services

SS&C FUND SERVICES (ASIA) PTE. LTD.; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Job summary

A leading financial services firm in Singapore is seeking a Senior Director for Private Markets Investor Services. You will be responsible for coaching and leading the Investor Services team, managing client relations, and driving new business initiatives. The ideal candidate should have over 12 years of experience in Investor Services with strong knowledge of financial markets. This role offers a hybrid work model and various employee benefits.

Benefits

Flexible Personal/Vacation Time Off

Medical, Dental, Vision

Paid further education opportunities

Bonus Scheme

Qualifications

• 12+ years’ experience in Investor Services or related field.
• Excellent knowledge of financial services/mutual funds/hedge funds/private equity funds.
• Previous experience managing direct reports is required.

Responsibilities

• Provide coaching, training, and leadership to the Investor Services team.
• Ensure overall client/investor satisfaction as the point of contact.
• Lead new business development initiatives in the region.

Skills

Leadership

Client Relations

Communication

Organizational Skills

Analytical Skills

Education

Bachelor’s degree in Finance or related field

Job description

Senior Director, Private Markets Investor Services

Locations: Singapore | Hybrid

Overview

SS&C GlobeOp is a leading provider of cloud-based fund services, technology and mobility-enabled infrastructure for hedge funds, fund of funds, private equity, and managed accounts. With a base of fund strategies that include fixed income, volatility and active trading, we offer: Middle office, accounting and management products, tax services for hedge funds, fund of funds and private equity funds, derivatives processing, valuations agent, syndicated bank loans processing, regulatory and analytics services, and managed services IT/data center and business process outsourcing. All available on a stand-alone basis to institutional clients.

Why You Will Love It Here

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 2 minutes’ walk from Raffles Place MRT
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Education: Paid further education opportunities for employees who are eligible
• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do

• Provide coaching, training, and leadership as necessary to the Investor Services team
• Point of contact for clients and other internal service groups to ensure overall client/investor satisfaction
• Lead new business development initiatives in the region
• Manage client escalations
• Respond and resolve inquiries/issues raised by investors, fund managers or internal counterparts
• Provide periodic reports & feedback on investor relation topics, client issues and department initiatives
• Coordinate new client business meetings, clear communication of launch or conversion requirements
• Ability to analyze, establish and review new client launch and conversion fund data in database
• Work with external auditors and accounting to complete confirmation and due diligence requests
• Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
• Assist and lead department initiatives
• Review, understand and have ability to discuss fund PPMs/OMs and trade documents
• Review/validate investor reporting and distribute to investors
• Review/approve and release wires and maintain wire instructions
• Review/process investor transactions in accordance with the Fund’s offering documents
• Perform other duties as requested

What You Will Bring

• Bachelor’s degree in Finance or related field
• 12+ years’ experience in Investor Services or related field (financial services/fund administration, corporate communications, portfolio management or securities analysis)
• Previous experience managing direct reports is required
• Excellent knowledge of financial services/mutual funds/hedge funds/private equity funds required
• Excellent communication skills, including written, listening and presentation abilities
• Proven ability to work under pressure and meet deadlines
• Excellent organizational and relationship building skills