Senior Desktop Support Specialist - Windows & Mac Expert

Stefanini Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Stefanini Group in Singapore is seeking an experienced Deskside IT Support professional to deliver swift on-site assistance for desktop issues and devices. You will diagnose, repair, and document resolutions, while maintaining high service levels for clients in a financial environment.

The role requires 5+ years of desktop support experience, familiarity with Windows and MAC OS, and the ability to work independently or within a team in a fast-paced setting.

Qualifications

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team

Responsibilities

• Provide swift and professional deskside IT support.
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels.
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk.
• Collaborate with other support groups across global locations to help troubleshoot client issues.
• Utilize tools for building, monitoring and troubleshooting client devices.
• Participate in Disaster recovery testing exercises.
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Write technical support and client documentation in form of Knowledgebase articles.
• Meet or exceed expected customer service levels

Skills

Desktop support

Customer service

Communication skills

Analytical skills

Teamwork

Tools

ServiceNow

Job description

Stefanini Group in Singapore is seeking an experienced Deskside IT Support professional to deliver swift on-site assistance for desktop issues and devices. You will diagnose, repair, and document resolutions, while maintaining high service levels for clients in a financial environment.

The role requires 5+ years of desktop support experience, familiarity with Windows and MAC OS, and the ability to work independently or within a team in a fast-paced setting.