Deskside Technician II - Onsite Hardware & Tech Support

Stefanini; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Stefanini in Singapore is hiring an IT desktop support technician responsible for hardware troubleshooting, repair, and preventative maintenance on end-user devices across sites. You will work with a global team to resolve incidents quickly and maintain device inventories.

The role requires strong communication, the ability to travel locally, and proactive problem solving. You will interact with OEMs for warranty repairs and support, contributing to reliable IT services for our Fortune 1000

Qualifications

• Strong hardware troubleshooting and repair skills.
• Ability to work in a team and independently.
• Excellent verbal and written communication.
• Willingness to travel locally to support other sites.

Responsibilities

• Troubleshooting and repairing hardware issues on end-user devices.
• Perform preventative maintenance and lifecycle activities.
• Manage ServiceNow tickets and queue.
• Escalate unresolved tickets to Level 2/3.
• Coordinate with OEMs for warranty repairs and on-site visits.
• Assist clients with hardware-related incidents across sites.

Skills

Hardware troubleshooting

Customer communication

Team collaboration

Travel readiness

ServiceNow

Tools

ServiceNow

Job description

Stefanini in Singapore is hiring an IT desktop support technician responsible for hardware troubleshooting, repair, and preventative maintenance on end-user devices across sites. You will work with a global team to resolve incidents quickly and maintain device inventories.

The role requires strong communication, the ability to travel locally, and proactive problem solving. You will interact with OEMs for warranty repairs and support, contributing to reliable IT services for our Fortune 1000