Senior Desktop Support Engineer — VIP & Onsite IT Support

Getronics Solutions (S) Pte Ltd; Singapore; On-site; SGD 45,000 - 71,000; Full time

Job summary

Getronics Solutions (S) Pte Ltd is seeking a capable IT support professional to join our enterprise service desk. You will provide technical support for Windows 10/11 and Office 365, manage incidents via ServiceNow, and collaborate with vendors to resolve hardware issues.

You will handle device refurbishments, onboarding/offboarding, and VIP support while leveraging tools like Zoom, MS Teams, Barco, Neat Bar, and Crestron to enable classroom and meeting room environments.

Qualifications

• Diploma/Degree in Computer Science / Information Technology / Computer Engineering or equivalent.
• 4+ years of practical experience in IT support in an enterprise environment.
• Experience in IT operations including desktops/laptops/mobile devices, basic networks, security, printers, endpoint security, imaging, and remote tools.
• Provide technical expertise and support to customers via phone, chat, ticketing system, and in-person.
• Act as L2 technical support for a team of service desk analysts and manage incident and request tickets in ServiceNow while meeting SLA.

Responsibilities

• Provide technical support to customers via multiple channels (phone, chat, ticketing system, in-person).
• Support Windows 10/11 and Office 365 (Outlook and OneDrive) issues.
• Handle incident tickets and collaborate with vendors when hardware warranty needs escalation.
• Deploy and refresh PCs and peripherals, and troubleshoot hardware components.
• Assist in onboarding/offboarding and provide VIP support when required.
• Work with Zoom, MS Teams, Barco, Neat Bar, Crestron, and similar collaboration tools.

Skills

IT support

Windows 10/11

Office 365 Outlook/OneDrive

ServiceNow

Hardware troubleshooting

Education

Diploma/Degree in CS/IT/CE

Tools

Zoom

MS Teams

Barco

Neat Bar

Crestron

Job description

Getronics Solutions (S) Pte Ltd is seeking a capable IT support professional to join our enterprise service desk. You will provide technical support for Windows 10/11 and Office 365, manage incidents via ServiceNow, and collaborate with vendors to resolve hardware issues.

You will handle device refurbishments, onboarding/offboarding, and VIP support while leveraging tools like Zoom, MS Teams, Barco, Neat Bar, and Crestron to enable classroom and meeting room environments.