Senior Customer Support Engineer: AI Infra (Singapore)

Drive Capital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Drive Capital is seeking a skilled Customer Support Engineer in Singapore to enhance customer experiences by resolving complex technical issues. This role offers the chance to work closely with clients, providing critical support and operational excellence in a fast-paced tech environment.

The ideal applicant is expected to have at least 5 years of relevant experience, a solid understanding of customer support in IT, and the ability to manage multiple priorities effectively. Candidates with knowledge of Linux systems and customer-first mindset are highly desired.

Qualifications

• 5+ years of experience in customer-facing roles with complex storage solutions.
• Extensive knowledge in enterprise IT infrastructure and networking.
• Good understanding of networking configurations and troubleshooting.
• Ability to manage changing priorities and workload.

Responsibilities

• Build trusted customer relationships based on technical excellence.
• Respond quickly to technical support issues and resolve them.
• Perform field services including installations and upgrades.
• Manage workload to meet KPIs while ensuring customer satisfaction.

Skills

Customer Support

Linux System Administration

Networking

Bash Scripting

File Systems

High-Performance Computing

Effective Communication

Education

MS or B.Sc. in CS, CE, EE or related fields

Job description

Drive Capital is seeking a skilled Customer Support Engineer in Singapore to enhance customer experiences by resolving complex technical issues. This role offers the chance to work closely with clients, providing critical support and operational excellence in a fast-paced tech environment.

The ideal applicant is expected to have at least 5 years of relevant experience, a solid understanding of customer support in IT, and the ability to manage multiple priorities effectively. Candidates with knowledge of Linux systems and customer-first mindset are highly desired.