AI Support Engineer: Debug & DevOps for AI Tools

cognition; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Cognition in Singapore is seeking an AI Support Engineer to resolve complex technical issues for customers using their AI tools. You'll investigate problems across development environments, including CI/CD systems and cloud platforms.

The ideal candidate has 4+ years of experience in technical support or engineering, strong debugging instincts, and knowledge of tools such as Docker and Git. This role offers a unique opportunity at the forefront of AI-assisted software development.

Qualifications

• 4+ years of experience in a technical role like software or support engineering.
• Working knowledge of cloud platforms and networking fundamentals.
• Ability to analyze logs and debug technical issues effectively.

Responsibilities

• Investigate and diagnose customer issues across diverse environments.
• Perform root-cause analysis and maintain clear communication with customers.
• Educate customers on best practices and improve adoption of tools.

Skills

Debugging instincts

Broad systems knowledge

Strong written communication skills

Ability to operate with urgency

Passion for AI and developer tools

Education

Bachelor’s degree in Computer Science or related field

Tools

Linux

Docker

AWS/GCP/Azure

Git

CI/CD pipelines

Job description

Cognition in Singapore is seeking an AI Support Engineer to resolve complex technical issues for customers using their AI tools. You'll investigate problems across development environments, including CI/CD systems and cloud platforms.

The ideal candidate has 4+ years of experience in technical support or engineering, strong debugging instincts, and knowledge of tools such as Docker and Git. This role offers a unique opportunity at the forefront of AI-assisted software development.