Premium AI Support Engineer

OpenAI, Inc.; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

OpenAI in Singapore is seeking an experienced Support Engineer to partner with Premium Support customers on complex technical issues. You will diagnose API failures, integration challenges, and production incidents, owning end-to-end technical resolution with logs, reproduction, and hypothesis testing.

The role requires English fluency and a hybrid work model with relocation assistance. You will collaborate with Engineering, Product, and Go-to-Market to reduce risk, improve reliability, and

Qualifications

• Significant experience in support engineering or similar roles.
• Strong troubleshooting across APIs, distributed systems, cloud infrastructure, and integrations.
• Ability to read logs/telemetry, reproduce issues, test hypotheses, and guide investigations.

Responsibilities

• Troubleshoot complex technical issues for Premium Support customers, including API failures and production incidents.
• Own the technical response by analyzing logs, testing hypotheses, and isolating failure domains.
• Serve as a trusted expert on OpenAI products and systems for strategic customers.
• Manage incident response, coordinate cross-functional teams, and communicate clearly during incidents.
• Document customer architecture, integrations, and workload constraints for cross-team use.
• Prepare for launches and events with runbooks and heightened monitoring where needed.
• Contribute to postmortems, corrective actions, and preventive improvements.

Skills

Troubleshooting

Python/JS

Incident management

Log analysis

OpenAI products

Job description

OpenAI in Singapore is seeking an experienced Support Engineer to partner with Premium Support customers on complex technical issues. You will diagnose API failures, integration challenges, and production incidents, owning end-to-end technical resolution with logs, reproduction, and hypothesis testing.

The role requires English fluency and a hybrid work model with relocation assistance. You will collaborate with Engineering, Product, and Go-to-Market to reduce risk, improve reliability, and