AI Support Engineer: Master Troubleshooter for Global Clients

OpenAI; Singapore; Hybrid; SGD 90,000 - 120,000; Full time

Job summary

A leading AI research company in Singapore is seeking an experienced User Operations professional to enhance customer satisfaction by troubleshooting complex issues and improving support processes. The ideal candidate has at least 8 years of experience in user operations or technical support, demonstrating excellent problem-solving abilities and fluency in English. This role operates in a hybrid model with three days in the office each week and offers relocation assistance.

Benefits

Relocation assistance

Hybrid work model

Qualifications

• 8+ years of experience in user operations, technical support, or support engineering.
• Ability to effectively communicate complex technical issues.
• Proven experience in relationship building with customers.

Responsibilities

• Solve complex customer problems and provide ownership of product use.
• Partner with engineering teams to resolve issues.
• Provide support coverage during on-call shifts.

Skills

User operations experience

Technical support skills

Problem-solving skills

Customer relationship building

Fluency in English

Job description

A leading AI research company in Singapore is seeking an experienced User Operations professional to enhance customer satisfaction by troubleshooting complex issues and improving support processes. The ideal candidate has at least 8 years of experience in user operations or technical support, demonstrating excellent problem-solving abilities and fluency in English. This role operates in a hybrid model with three days in the office each week and offers relocation assistance.