AI Solutions Engineer: Customer Integrations & Support

present of AI; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

AssemblyAI in Singapore is seeking a mid-level Customer & Solutions specialist to own a portfolio of accounts and guide customers through integrations. You will troubleshoot issues via written chat with customers and internal engineers, and work closely with teams to ensure timelines and quality.

The role emphasizes clear technical communication and collaboration with coding agents. A strong candidate reads customer code, understands REST APIs, and can translate customer goals into what the

Qualifications

• Hands-on technical customer role owning a set of smaller accounts.
• Able to read customer code and understand REST APIs.
• Able to match customer goals to product capabilities and improve AI agents.

Responsibilities

• Hands-on technical customer role handling a portfolio of accounts.
• Identify why integrations break and help customers get unstuck via written chat with customers and engineers.
• Read customer code and map customer goals to product capabilities.
• Build and improve the AI agents that handle first-line support.

Skills

REST APIs

Python

Technical writing

Customer support

Tools

Transcription API

Coding agents

Speech-to-text tools

Job description

AssemblyAI in Singapore is seeking a mid-level Customer & Solutions specialist to own a portfolio of accounts and guide customers through integrations. You will troubleshoot issues via written chat with customers and internal engineers, and work closely with teams to ensure timelines and quality.

The role emphasizes clear technical communication and collaboration with coding agents. A strong candidate reads customer code, understands REST APIs, and can translate customer goals into what the