AI Solutions Architect — Consulting Engineer

Cisco Systems, Inc; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cisco Systems, Inc in Singapore seeks a senior customer engineer to engage customers, design and deploy Cisco solutions, and drive adoption and renewals. You will collaborate with Customer Success, Sales, Support, and product teams to deliver unified experiences and proactive problem resolution.

The role emphasizes AI-driven delivery, development of technical content, and knowledge sharing to enhance customer outcomes across industries, including healthcare and BFSI.

Qualifications

• Bachelor's degree plus 7 years of related experience, or
• Masters plus 4 years of related experience, or
• PhD plus 1 year of related experience, or
• Equivalent relevant work experience
• Professional level (e.g., CCNP) or equivalent and certification in DevOps (Cisco DevNet) expected

Responsibilities

• Leads execution of advanced, multi-area solutions and deliverables.
• Applies technical expertise across domains, advising on end-to-end solutions.
• Builds strong, trust-based customer relationships and aligns solutions with customer goals.
• Leverages AI and automation to enhance delivery and drive adoption.
• Mentors junior CEs and contributes to knowledge sharing.
• Collaborates across CX Delivery, Adoption, SE, and account teams to deliver value.

Skills

CCNP Certification

DevNet Certification

Education

Bachelor's degree

Master's degree

PhD

Job description

Cisco Systems, Inc in Singapore seeks a senior customer engineer to engage customers, design and deploy Cisco solutions, and drive adoption and renewals. You will collaborate with Customer Success, Sales, Support, and product teams to deliver unified experiences and proactive problem resolution.

The role emphasizes AI-driven delivery, development of technical content, and knowledge sharing to enhance customer outcomes across industries, including healthcare and BFSI.