AI-Driven IT Support Engineer

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

JOBSTER PRIVATE LTD. in Singapore is seeking an application support specialist to act as the primary contact for stakeholders, handling requests via calls, emails, and the ticketing system. You will analyze issues, troubleshoot, and ensure timely resolution within SLAs.

The role requires experience in IT operations, proficiency with MS Office, and familiarity with AI-powered tools and Microsoft Dynamics. You’ll contribute to process improvements and documentation while working in a fast-paced

Qualifications

• Diploma or Bachelor’s degree in IT/CS or equivalent work experience
• Prior experience in application support or IT operations
• Proficiency in MS Office tools incl. Outlook, Word, PowerPoint, Excel
• Working knowledge of Microsoft Dynamics
• Basic familiarity with ITIL service management principles
• Familiarity with AI-powered troubleshooting tools and chatbots
• Ability to draft communications using Generative AI tools like ChatGPT or Copilot
• Hands-on, service-oriented mindset with ownership of issues
• Strong written and verbal communication across technical and non-technical audiences
• Able to manage multiple tasks in a fast-paced environment

Responsibilities

• Serve as first point of contact for stakeholders via calls, emails, and ticketing requests
• Provide application and system support with issue analysis, troubleshooting, and resolution
• Monitor and manage support tickets; escalate and follow up to closure
• Collaborate with internal teams and vendors to analyze and improve systems
• Perform functional testing before production deployments
• Prepare communications about system updates and changes
• Leverage AI tools to streamline ticketing tasks and improve workflows
• Contribute to ongoing improvement of support processes and documentation

Skills

IT support

Customer service

Troubleshooting

Generative AI

Communication

Education

Diploma or Bachelor’s in IT/CS

Tools

MS Office (Outlook, Word, PowerPoint, Excel)

Microsoft Dynamics

ITIL knowledge

Job description

JOBSTER PRIVATE LTD. in Singapore is seeking an application support specialist to act as the primary contact for stakeholders, handling requests via calls, emails, and the ticketing system. You will analyze issues, troubleshoot, and ensure timely resolution within SLAs.

The role requires experience in IT operations, proficiency with MS Office, and familiarity with AI-powered tools and Microsoft Dynamics. You’ll contribute to process improvements and documentation while working in a fast-paced