End User Support Engineer - AI-Driven & ITIL-Savvy

Millennium Management; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

Millennium is seeking an End User Support Engineer in Singapore to deliver high-quality technical support to end users and manage daily helpdesk operations. You will identify high-priority incidents, troubleshoot IT issues, and contribute to IT projects while staying current on AI technologies.

The role requires at least three years of enterprise IT support experience, with preference for financial-services exposure.

Qualifikationen

• At least three years of enterprise IT support experience.
• Experience supporting a financial-services environment and trade floors is preferred.

Aufgaben

• Deliver high-quality, courteous, and professional technical support to end users.
• Support daily helpdesk operations and manage ticket progress.
• Identify high-priority incidents and escalate per processes.
• Troubleshoot and resolve technical issues using a methodical approach.
• Develop and maintain technical documentation and share knowledge.

Kenntnisse

Troubleshooting

Analytical thinking

Customer service

AI prompt engineering

Tools

Windows OS

Citrix

Bloomberg

Microsoft Intune

Jobbeschreibung

Millennium is seeking an End User Support Engineer in Singapore to deliver high-quality technical support to end users and manage daily helpdesk operations. You will identify high-priority incidents, troubleshoot IT issues, and contribute to IT projects while staying current on AI technologies.

The role requires at least three years of enterprise IT support experience, with preference for financial-services exposure.