Senior Customer Service Officer (Multiple Locations)

mind stretcher education pte. ltd.

Singapore

On-site

SGD 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Variable bonus

Medical, Dental & Hospitalisation

Staff discounts

On-the-job training

Job summary

Mind Stretcher Education Pte. Ltd. is seeking a Customer Relations Associate to shape a positive learning experience for students and parents. The role focuses on customer service across walk-ins, calls, chats and emails, while handling administrative tasks and supporting teachers to ensure smooth centre operations.

The position offers training to learn programmes and processes, with a friendly team environment and opportunities for career progression within the Mind Stretcher family.

Qualifications

Minimum 1 year of customer service experience.
Proficient in MS Office (Word and Excel).
Excellent interpersonal communication and a pleasant disposition.
Able to work 4 weekdays and 1 weekend shift.

Responsibilities

Attend to customer inquiries via walk-in, chat, phone and email promptly.
Maintain high level of customer service delivery and satisfaction.
Keep detailed records of customer interactions and transactions.
Process monthly fee payments into the system.
Provide support to teachers and ensure student safety at the centre.
Collaborate with other departments to meet customer needs.

Skills

Customer service

Interpersonal communication

Team collaboration

Problem solving

Education

GCE O' Level, NITEC, Diploma or Degree

Tools

MS Office (Word & Excel)

Job description

Job Summary:

As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities:

Customer Service

Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
Create a warm and high quality customer service experience.
Establish rapport and build good relationships with the customers.
Work closely with other departments to meet customer needs and enhance service quality.
Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

Keep detailed and accurate records of customer interactions, transactions, and documentation.
Process monthly fee payments into the system.
Provide support to teachers.
Ensure the safety and well-being of all students at the Centre.
Ensure smooth operation at centre daily.
Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills