Student Services Executive

SKILLS DEVELOPMENT ACADEMY PTE LTD; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Performance bonuses

Medical and dental benefits

Job summary

SKILLS DEVELOPMENT ACADEMY PTE LTD is seeking a Customer Services Executive to support learners from enrolment to course completion, ensuring a smooth and positive learning experience. You’ll liaise with learners, trainers and staff, handling inquiries by phone, email and walk-ins, coordinating schedules and preparing materials.

A 5-day work week includes weekend shifts. Fresh graduates are welcome; 1 year of customer service is preferred.

Qualifications

• At least 1 year of customer service or related experience preferred.
• Fresh graduates with strong customer-service aptitude are welcome to apply.
• Confident and comfortable communicating with different people.
• Good written and spoken communication skills.
• Comfortable using Microsoft Office.
• Organised and able to multitask.
• Positive, responsible and willing to learn.
• Comfortable working shifts and rostered weekends.

Responsibilities

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly.
• Provide support for learners and companies through telephone, emails and walk-ins.
• Ensure smooth daily operational activities.
• Assist in classroom facilitation.
• Preparation of course materials.
• Administrative work (Attendance, Evaluation, Document Filing, etc).
• Monitor and schedule all trainings to ensure compliance.
• Assist in the company’s continuous improvements and training related areas.

Skills

Customer service

Communication

Multitasking

Teamwork

Organised

Tools

Microsoft Office

Job description

Student Services Executive

If you enjoy meeting people, helping others and working in a lively environment, this could be a great fit. Join our Student Services team and be part of creating a smooth and positive learning experience for our learners — from the moment they enrol until they complete their course.

• You’ll be rostered at one of our conveniently located training centres with 3-5 mins walk from MRT:
  Paya Lebar (Lifelong Learning Institute) OR Tiong Bahru (Central Plaza) OR Woodlands (Woods Square)

• 5-day work week, including rostered weekends.

• Shift timings:
  8:30am – 6:00pm | 9:30am – 7:00pm | 1:00pm – 10:00pm

• Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

As part of our Student Services team, you’ll be one of the friendly faces supporting our learners and ensuring their experience runs smoothly.

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly

• Provide support for learners and companies through telephone, emails and walk-ins

• Ensure smooth daily operational activities

• Assist in classroom facilitation

• Preparation of course materials

• Administrative work (Attendance, Evaluation, Document Filing, etc)

• Monitor and schedule all trainings to ensure compliance

• Assist in the company’s continuous improvements and training related areas

Requirements:

You’ll be a great fit if you’re friendly, approachable and enjoy interacting with people.

• At least 1 year of customer service or related experience preferred

• Fresh graduates with strong customer-service aptitude are welcome to apply

• Confident and comfortable communicating with different people

• Good written and spoken communication skills

• Comfortable using Microsoft Office

• Organised and able to multitask

• Positive, responsible and willing to learn

• Comfortable working shifts and rostered weekends

• Able to work independently and as part of a team