Customer Service Officer (Multiple Locations)

MIND STRETCHER EDUCATION PTE. LTD.; Singapore; On-site; SGD 25,000 - 33,000; Full time

Benefits offered by this job

Variable bonus

Medical benefits

Dental benefits

Career progression

Staff awards

Staff discounts

Health programme

Fee waiver (MS programmes)

Toastmasters training

Staff events

Referral incentives

Corporate discounts

Job summary

Mind Stretcher Education PTE. LTD. in Singapore is seeking a Customer Relations Associate to deliver warm, professional service to students, parents and staff.

You will handle inquiries via walk-in, chat, phone and email, support classroom operations and help maintain a safe and welcoming learning environment. The role requires 1 year of customer service exposure, proficiency in MS Office, and a friendly, can-do attitude.

Qualifications

• Minimum 1 year of customer service-related working experience.
• Proficient in MS Office (Word and Excel).
• Be able to work 4 weekdays (1.15pm - 9.45pm) and 1 weekend (8.15am - 6.45pm).

Responsibilities

• Attend to customer inquiries via walk-in, chat, phone and email promptly and proactively.
• Understand customers' needs and maintain high service quality.
• Create a warm and high-quality customer service experience.
• Establish rapport and build good relationships with customers.
• Work with other departments to meet customer needs and improve service quality.
• Support teachers and administrative processes as needed.
• Ensure safety and well-being of students and smooth daily operations.

Skills

Customer service

MS Office

Communication skills

Team collaboration

Problem solving

Education

GCE O-Level, Diploma or Degree

Tools

MS Office

Job description

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities:

Customer Service

• Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Process monthly fee payments into the system.
• Provide support to teachers.
• Ensure the safety and well-being of all students at the Centre.
• Ensure smooth operation at centre daily.
• Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

• Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
• GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
• Proficient in MS Office (Word and Excel)
• At least 1 year of customer service-related working experience
• Strong customer-focused personality and mind-set
• Pleasant and cheerful disposition
• Excellent interpersonal communication skills

What you can expect as part of the Mind Stretcher family:

1) Variable bonus

2) Medical, Dental & Hospitalisation/Surgery benefits

3) Structured career & salary progression

4) Wide range of staff awards (long service, best rookie, most innovative etc)

5) Attractive staff discounts for MS programmes

6) MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)

7) Employee Health Programme (In partnership with HPB)

8) Waiver of fees for MS programmes (for MS staff serving at least 5 years)

9) Free public speaking training (Mind Stretcher Toastmasters)

10) On-the-job training & Structured Training

11) Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)

12) Monetary incentives for Teachers & Sales Staff

13) Corporate Discounts (Telcos, Computer & Peripherals, Hotel)

14) Staff/ Student Referral Incentive Scheme