Customer Relations Associate: Service, Admin & Impact

Mind Stretcher Learning Centre; Singapore; On-site; SGD 28,000 - 36,000; Full time

Benefits offered by this job

Variable bonus

Medical Insurance

Dental Coverage

Structured career progression

Staff Discounts

Job summary

Mind Stretcher Learning Centre in Singapore is seeking a Customer Relations Associate to shape a positive experience for students, parents and staff. You will be the frontline for inquiries, manage records, process payments, and support teachers to ensure a safe, engaging learning environment.

The role requires 1 year of customer service experience, strong interpersonal skills, and proficiency in MS Office.

Qualifications

• Be able to work 4 weekdays and 1 weekend per week (as per centre schedule).
• GCE O-Level, NITEC Certificate, Diploma, or Degree in any field.
• Proficient in MS Office (Word and Excel).
• At least 1 year of customer service-related working experience.
• Strong customer-focused personality and mind-set.
• Pleasant and cheerful disposition.
• Excellent interpersonal communication skills.

Responsibilities

• Attend to customer inquiries via walk-in, chat, phone and email promptly and proactively.
• Understand customers' needs and maintain high level of service and satisfaction.
• Create a warm and high-quality customer service experience.
• Establish rapport and build relationships with customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of programmes, services and operation process.

Skills

Customer service

Interpersonal communication

Team collaboration

Proactive attitude

Education

GCE O-Level / Diploma / Degree

Tools

MS Office (Word & Excel)

Job description

Mind Stretcher Learning Centre in Singapore is seeking a Customer Relations Associate to shape a positive experience for students, parents and staff. You will be the frontline for inquiries, manage records, process payments, and support teachers to ensure a safe, engaging learning environment.

The role requires 1 year of customer service experience, strong interpersonal skills, and proficiency in MS Office.