Customer Service Officer (Multiple Locations)

Mind Stretcher Learning Centre; Singapore; On-site; SGD 28,000 - 36,000; Full time

Benefits offered by this job

Variable bonus

Medical Insurance

Dental Coverage

Structured career progression

Staff Discounts

Job summary

Mind Stretcher Learning Centre in Singapore is seeking a Customer Relations Associate to shape a positive experience for students, parents and staff. You will be the frontline for inquiries, manage records, process payments, and support teachers to ensure a safe, engaging learning environment.

The role requires 1 year of customer service experience, strong interpersonal skills, and proficiency in MS Office.

Qualifications

• Be able to work 4 weekdays and 1 weekend per week (as per centre schedule).
• GCE O-Level, NITEC Certificate, Diploma, or Degree in any field.
• Proficient in MS Office (Word and Excel).
• At least 1 year of customer service-related working experience.
• Strong customer-focused personality and mind-set.
• Pleasant and cheerful disposition.
• Excellent interpersonal communication skills.

Responsibilities

• Attend to customer inquiries via walk-in, chat, phone and email promptly and proactively.
• Understand customers' needs and maintain high level of service and satisfaction.
• Create a warm and high-quality customer service experience.
• Establish rapport and build relationships with customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of programmes, services and operation process.

Skills

Customer service

Interpersonal communication

Team collaboration

Proactive attitude

Education

GCE O-Level / Diploma / Degree

Tools

MS Office (Word & Excel)

Job description

Job Summary:

As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities:

Customer Service

• Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Process monthly fee payments into the system.
• Provide support to teachers.
• Ensure the safety and well-being of all students at the Centre.
• Ensure smooth operation at centre daily.
• Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

• Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
• GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
• Proficient in MS Office (Word and Excel)
• At least 1 year of customer service-related working experience
• Strong customer-focused personality and mind-set
• Pleasant and cheerful disposition
• Excellent interpersonal communication skills

What you can expect as part of the Mind Stretcher family:

• 1) Variable bonus
• 2) Medical, Dental & Hospitalisation/Surgery benefits
• 3) Structured career & salary progression
• 4) Wide range of staff awards (long service, best rookie, most innovative etc)
• 5) Attractive staff discounts for MS programmes
• 6) MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)
• 7) Employee Health Programme (In partnership with HPB)
• 8) Waiver of fees for MS programmes (for MS staff serving at least 5 years)
• 9) Free public speaking training (Mind Stretcher Toastmasters)
• 10) On-the-job training & Structured Training
• 11) Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)
• 12) Monetary incentives for Teachers & Sales Staff
• 13) Corporate Discounts (Telcos, Computer & Peripherals, Hotel)
• 14) Staff/ Student Referral Incentive Scheme