Part-Time Customer Service Officer

Mind Stretcher; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Mind Stretcher in Singapore is seeking a Customer Relations Associate to enhance customer experience and manage inquiries effectively. You will be responsible for maintaining detailed records and supporting daily operations.

The ideal candidate will have at least 1 year of customer service experience and should be proficient in MS Office. Working hours include 4 weekdays and 1 weekend. A pleasant disposition and strong communication skills are essential for this role.

Qualifications

• At least 1 year of relevant customer service working experience.
• Able to work 4 weekdays (1.15pm - 9.45pm) and 1 weekend (8.15am - 6.45pm).
• Organised and meticulous in handling administrative tasks.

Responsibilities

• Attend to customer inquiries via walk-in, chat, phone, and email.
• Keep detailed and accurate records of customer interactions.
• Ensure the safety and well-being of all students at the Centre.

Skills

Customer service experience

Proficiency in MS Office

Interpersonal skills

Communication skills

Education

GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field

Job description

Job Description

What You’ll Do

As a Customer Relations Associate, you play a key role in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities

Customer Service

• Attend to customer inquiries via walk‑in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Process monthly fee payments into the system.
• Provide support to teachers.
• Ensure the safety and well‑being of all students at the Centre.
• Ensure smooth operation at centre daily.
• Any other ad‑hoc projects or assignments which might be assigned from time to time.

About You

• Able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm).
• GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field.
• At least 1 year of relevant customer service working experience.
• Proficient in MS Office (Word and Excel).
• Strong customer‑focused personality and min‑set.
• Pleasant, cheerful and professional disposition.
• Excellent interpersonal and communication skills.
• Organised and meticulous in handling administrative and transactional tasks.
• Able to work independently and as part of a team in a fast‑paced environment.