Senior Customer Service Officer

KAFFE GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer-focused company in Singapore is looking for a dedicated Customer Service Manager to optimize the customer experience. You will manage and mentor the customer service team, train team members, and ensure resolution of customer complaints. Ideal candidates should be passionate about customer service, have prior experience in the field, and possess strong communication skills. A well-groomed appearance and calm demeanor are also essential for this role.

Qualifications

• Prior experience in the customer service field.
• Professional looking and well-groomed.
• Customer service enthusiast.

Responsibilities

• Manage and mentor team members for optimal customer experience.
• Train new and existing team members.
• Resolve customer complaints satisfactorily.

Skills

Communication skills

Customer service orientation

Ability to stay calm

Digital literacy

Job description

Responsibilities

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus