Customer Experience Specialist - Flexible & Impactful

TDCX Group; Singapore; On-site; SGD 39,000 - 61,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical and insurance

World-class workspaces

Learning and development plans

Flexible working arrangements

Direct public transport access

Job summary

TDCX Group is a Singapore-headquartered global BPO provider delivering CX, sales, digital marketing, and content moderation services to a diverse set of industries. The team focuses on enabling the future through human expertise and technology, backed by extensive training and career development opportunities.

The company emphasizes flexible work arrangements and accessible locations with direct public transport, aiming to empower employees with world-class workspaces and strong learning paths

Qualifications

• Diploma or degree in any field are acceptable.
• 2 years of related experience preferred, fresh graduates encouraged.
• Strong communication and time-management skills required.
• Comfortable learning and adapting to new tools and processes.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with partners.
• Provide feedback on tools and guidelines to improve workflow and experience.
• Deliver services to achieve high customer satisfaction with proper procedures.
• Build sustainable relationships and go the extra mile for customers.

Skills

Strong communicator

Time management

Multitasking

Customer empathy

English proficiency

Adaptability

Education

Diploma/Advanced/Higher/Graduate Diploma/Bachelor's Degree

Job description

TDCX Group is a Singapore-headquartered global BPO provider delivering CX, sales, digital marketing, and content moderation services to a diverse set of industries. The team focuses on enabling the future through human expertise and technology, backed by extensive training and career development opportunities.

The company emphasizes flexible work arrangements and accessible locations with direct public transport, aiming to empower employees with world-class workspaces and strong learning paths