Customer Experience Specialist — Growth & Flexible Work

TDCX Group; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

World-class offices

Learning & development programs

Public transport access

Job summary

TDCX, headquartered in Singapore, is seeking professionals to join its customer support teams. The role focuses on delivering excellent customer experiences across channels, identifying needs, and driving first-contact resolutions while maintaining high service standards.

Ideal candidates have strong communication skills, time management, and the ability to work with multiple systems. Fresh graduates are welcome, with opportunities for coaching and career growth within a global BPO leader.

Qualifications

• Candidate must possess at least a Diploma or higher in any field.
• Fresh graduates are encouraged to apply; 2 years of related experience preferred.
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task and tailor responses using customer information.
• Strong communication, listening, and good phone etiquette.
• Comfortable with computers and multiple systems; quick learner of new tools.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Provide excellent support experience to customers across relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up to close cases.
• Give constructive feedback on tools, resources, and procedures to improve workflows.
• Deliver services to maximize customer satisfaction with proper processes.
• Build sustainable relationships and go the extra mile for customers.
• Adhere to management instructions and contribute to continuous improvement of the Quality Management System.

Skills

Excellent communication

Empathy

Phone etiquette

Time management

Multi-tasking

Education

Diploma

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Master's Degree

Job description

TDCX, headquartered in Singapore, is seeking professionals to join its customer support teams. The role focuses on delivering excellent customer experiences across channels, identifying needs, and driving first-contact resolutions while maintaining high service standards.

Ideal candidates have strong communication skills, time management, and the ability to work with multiple systems. Fresh graduates are welcome, with opportunities for coaching and career growth within a global BPO leader.