Senior Content Moderator & Experience Insights Lead

TDCX; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

TDCX Group in Singapore is seeking a dedicated professional for a customer support role. The position involves reviewing reported content, responding to user inquiries, and ensuring excellent user experience.

Ideal candidates should possess at least a Diploma and have strong communication skills. Experience is preferred, although fresh graduates are welcome to apply. A tech-savvy mindset and ability to handle multiple priorities in a fast-paced environment are essential.

Qualifications

• Candidate must possess at least a Diploma or higher in any field.
• Preferable with 2 years of working experience in the related field, but fresh graduates are encouraged to apply.
• Excellent verbal and written communication skills in English.

Responsibilities

• Review reported content and respond to user inquiries promptly.
• Assist community and resolve inquiries with empathy.
• Investigate and resolve reported issues effectively.

Skills

Customer support

Data analysis

Effective communication

Tech-savvy

Multi-tasking

Education

Diploma or higher in any field

Job description

TDCX Group in Singapore is seeking a dedicated professional for a customer support role. The position involves reviewing reported content, responding to user inquiries, and ensuring excellent user experience.

Ideal candidates should possess at least a Diploma and have strong communication skills. Experience is preferred, although fresh graduates are welcome to apply. A tech-savvy mindset and ability to handle multiple priorities in a fast-paced environment are essential.