Customer Experience & Campaign Specialist

TDCX, Inc.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

World-class offices

Flexible work arrangements

Mentoring

Awards recognition

Career growth

Easy public transport

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO company focused on customer experience, digital marketing, and content moderation for diverse clients. We seek a proactive professional to strengthen client relationships and support multiple departments in delivering superior service.

You will engage with customers across platforms, drive improvements, and help elevate our brand campaigns through data-driven insights and collaborative teamwork.

Qualifications

• Diploma or Bachelor's degree in any field is acceptable.
• Ability to manage time and multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills in English.

Responsibilities

• Build strong relationships with customers by delivering best-in-class experiences.
• Collaborate with departments to improve client outcomes and ROI.
• Support and educate customers to maintain high satisfaction and loyalty.
• Contribute to the talent brand campaigns and campaign insights.

Skills

Time management

Multitasking

English communication

Technical aptitude

Fast-paced environment

Education

Diploma / Advanced Diploma / Bachelor's Degree

Tools

CRM systems

Job description

TDCX, Inc. is a Singapore-headquartered global BPO company focused on customer experience, digital marketing, and content moderation for diverse clients. We seek a proactive professional to strengthen client relationships and support multiple departments in delivering superior service.

You will engage with customers across platforms, drive improvements, and help elevate our brand campaigns through data-driven insights and collaborative teamwork.