Senior Content Moderator Specialist — Flexible & Impactful

TDCX; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Attractive remuneration

Flexible working arrangements

Coaching and mentoring from experts

Global company with 20k+ employees

Job summary

TDCX is a Singapore-headquartered global BPO company delivering CX solutions, digital marketing, and content moderation. We seek people passionate about customer experience to review content, support communities, and resolve inquiries with care and efficiency.

The role emphasizes data-driven improvements, confidentiality, and collaboration with global teams to enhance user experience across markets.

Qualifications

• Diploma or higher in any field (degree may vary).
• 2 years in related field ideal, fresh graduates encouraged.

Responsibilities

• Review reported content and respond to user inquiries with quality, speed, empathy and accuracy.
• Assist community and help resolve inquiries empathetically and on time.
• Investigate and resolve issues such as account support requests and reports of potentially abusive content.
• Gather, analyze, and use data to improve user experience on the site.
• Recognize trends and escalate issues outside policy to the global team.
• Ensure confidentiality, security, integrity and privacy of data.

Skills

Excellent English communication

Tech-savvy

Multitasking

Customer service mindset

Education

Bachelor’s degree or higher

Job description

TDCX is a Singapore-headquartered global BPO company delivering CX solutions, digital marketing, and content moderation. We seek people passionate about customer experience to review content, support communities, and resolve inquiries with care and efficiency.

The role emphasizes data-driven improvements, confidentiality, and collaboration with global teams to enhance user experience across markets.