Senior Change Manager, Transformation Office

FRASERS PROPERTY CORPORATE SERVICES PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading property management company in Singapore is seeking an experienced Change Manager to lead efforts for the OneSF project and Shared Services Centre implementation. This role requires 10+ years in change management, experience with HR and SSC transformations, and strong stakeholder engagement skills. The successful candidate will create and execute change strategies to ensure project adoption and benefit realization. A dynamic work environment offers opportunities for significant impact in organizational change management.

Qualifications

• 10+ years of leading large-scale change management programs in HR and shared services transformations.
• Strong stakeholder management skills and clear articulation of messages.
• Ability to proactively manage change management risks.

Responsibilities

• Lead change and communications for the global rollout of OneSF SuccessFactors.
• Define and execute the change strategy for the Shared Services Centre.
• Conduct Training Needs Analysis with the implementation vendor.

Skills

Stakeholder management

Analytical skills

Change management frameworks

User experience strategies

HR & shared services transformation

Tools

Digital Adoption Platforms

Asana

Job description

Frasers Property has embarked on a multiyear transformation journey to implement a new Operating Model centred on Structure, People & Process with an enterprise mindset. The OneFrasers operating model aims to create a unified organisation, driving performance, that can adapt, grow, and deliver value more effectively.

To execute this vision, a dedicated Transformation Office oversees the 25 projects essential to the OneFrasers program, including the implementation of a common ERP (SAP), an integrated HRIS (One SuccessFactors project), and the establishment of a Shared Services Centre (SSC). We are expanding this team and seeking highly motivated individuals passionate about driving organizational change to join us on this journey.

Frasers Property is seeking a seasoned and strategic Change Manager to lead the change and adoption efforts for the OneSF project in its first year and subsequently drive change management for the SSC implementation in years two and three. This role will be pivotal in ensuring successful stakeholder engagement, communications, training, and adoption across both initiatives.

Year 1

Lead change and communications for the global rollout of OneSF SuccessFactors—coordinate change actions across locations, drive stakeholder engagement and training, implement the Digital Adoption Platform (DAP), and run readiness assessments to enable successful adoption.

Years 2–3

Define and execute the change strategy for the Shared Services Centre (SSC) implementation—transition processes from Business Units to SSC, conduct change impact assessments, deliver training and communications plans, coordinate change actions across all locations, and track progress while escalating risks/issues to ensure a smooth transition.

Change Strategy & Planning

Build integrated, phased change plans with milestones across communications, training, and adoption. Establish a comprehensive SSC change management strategy. Partner with the Transformation Office to align priorities, manage interdependencies, and ensure consistency across OneFrasers workstreams. Use audience segmentation and multi‑channel engagement (e.g., WorkVivo) for communications, readiness, and training.

Stakeholder Engagement & Communications

Identify/manage key stakeholders; secure strong Executive Sponsorship across Group Head Office and global BUs. Engage BU leaders, SSC teams, and impacted employees to build buy‑in and readiness. Run Change Champion/Agent networks to deliver localized plans and two‑way feedback to refine engagement. Localize vendor materials to Frasers’ terminology and brand. Facilitate workshops/design sessions to drive adoption consensus and ensure alignment and buy‑in.

Change Impact Assessment (CIA) & Readiness

Lead CIA to coordinate/track actions, risks, readiness gaps, and dependencies across locations; report to Program Leadership. Monitor employee resistance; apply data‑driven mitigations to protect business continuity. Manage Go‑Live support and transition to BAU; document interim workarounds. Track readiness metrics via surveys/assessments; adjust plans and maintain audit/governanceампdocumentation. Collaborate with ops leads on transition planning to ensure continuity.

Training & Capability Building

Conduct Training Needs Analysis (TNA) with the implementation vendor to design the learning architecture. Build targeted training and communication to prepare the workforce—clear, consistent, engaging. QA and localize materials for language, cultural, and country relevance. Deliver blended learning (e‑learning, instructor‑led, labs) with executive alignment to ensure sustained capability uplift.

Digital Adoption Plateform (DAP) & Tools

Develop in‑app guidance via DAP (walkthroughs, tooltips) and on‑demand learning (QRGs, knowledge articles) to drive adoption. horiz. Use WorkVivo for community engagement, milestone comms, and social feedback loops to sustain adoption.

Benefits Realisation

Partner with project teams and process owners to define and track benefits for OneSF and SSC. Monitor adoption metrics/FTE savings and report progress to the Steering Committee and Transformation Office.

Governance & Quality Assurance

Align to the Transformation Office’s governance standards and frameworks. Provide feedback to enhance OneFrasers change methodology and tools. Track/report change activities using Frasers’ PM tools (e.g., Asana).

• Proven experience (10+ years) in leading large‑scale change management programs ideally in HR and shared services transformations that are multi‑site / country / global.
• Excellent stakeholder management and relationship building skills with the ability to clearly articulate messages to different level of stakeholders.
• Ability to work in a dynamic environment, proactively identify change management risks, problems and manage them effectively.
• Analytical mindset and critical thinking, with a strong knowledge of change management frameworks.
• Experience with Digital Adoption Platforms, and user experience strategies.
• Experience with HR, Finance and accounting systems and SSC Implementation.
• Demonstrated ability in identifying business and project team capability gaps and developing programs to train / uplift capabilities.