Senior Business Associate / Clinic Front Desk Coordinator (Dental)

smilepoint dental centre pte. ltd.; Singapore; On-site; SGD 31,000 - 38,000; Full time

Benefits offered by this job

CPF and full benefits

Outpatient insurance

Reward Leave

Leadership incentives

Job summary

smilepoint dental centre pte. ltd. operates three busy clinics and seeks a Senior Business Associate and Coordinator to lead front‑of‑house operations. You will oversee patient bookings, payments and insurance claims while supervising and developing the team across clinics.

You will coordinate scheduling, ensure end‑of‑day settlements are accurate, audit records, and drive service improvements. The role offers a 5‑day rotating schedule with at least one weekend day, and no night shifts.

Qualifications

• Strong front-desk experience with supervisory or coordination exposure.
• Able to perform all core front-desk duties well: patient booking, payments, insurance claims and correspondence.
• Organised, accurate and a confident communicator; comfortable owning operations.

Responsibilities

• Coordinate front-desk operations across the daily schedule
• Lead, train and support the team; allocate duties
• Own end-of-day settlement and claims accuracy
• Audit records and recalls; drive service improvements
• Carry out the administrative work behind daily clinic operations

Skills

Front-desk supervision

Billing & payments

Insurance claims

Communication skills

Education

Local diploma or equivalent

Job description

Keep three busy clinics on schedule. As Senior Business Associate and Coordinator you lead front-of-house operations, develop the team, and make sure billing, scheduling and claims are accurate and on time.

Work schedule

5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.

What you'll do

• Coordinate front-desk operations across the daily schedule
• Lead, train and support the team; allocate duties
• Own end-of-day settlement and claims accuracy
• Audit records and recalls; drive service improvements
• Carry out the administrative work behind daily clinic operations

What we're looking for

• Strong front-desk experience with supervisory or coordination exposure
• Able to perform all core front-desk duties well: patient booking, payments, insurance claims and correspondence
• Organised, accurate and a confident communicator; comfortable owning operations
• A local diploma or equivalent (required)
• Rotating roster including one weekend day

Why join us

• $2,800-$3,400 by experience; CPF and full benefits
• 5-day week, two rest days, no nights, public holidays off
• Outpatient insurance, Reward Leave, leadership incentives
• A central role in an established three-clinic group