Business Associate (Patient Service / Front Desk)

Smilepoint Dental; Singapore; On-site; SGD 28,000 - 33,000; Full time

Benefits offered by this job

CPF

Paid leave

Outpatient medical insurance

Reward Leave

Performance incentives

Referral incentives

Punctuality incentives

Job summary

Smile Point Dental is seeking a friendly front desk/receptionist to welcome patients, manage bookings, and handle payments across three clinics in Singapore. You will learn healthcare billing (CHAS, Medisave, private insurance), patient flow, and how to support anxious patients to ensure smooth daily operations.

We offer a structured induction, potential for pay raises within the first year, and sponsorship for courses and certifications as you advance in the role.

Qualifications

• A local diploma or degree in any subject
• Service experience of any kind — retail, F&B, hotel, beauty, call centre
• Clear communication, written and spoken
• Comfortable picking up new computer systems
• No healthcare or dental experience needed

Responsibilities

• Check patients in and out, and be the person they deal with first
• Book, confirm and move appointments across the day
• Take payments, and handle cash and card accurately
• Submit and track dental claims — CHAS, Medisave and private insurance
• Answer calls, emails and counter enquiries

Skills

Customer service

Communication

Cash handling

Computer skills

Time management

Education

Diploma or degree in any subject

Tools

Billing systems

Appointment scheduling software

Job description

If you have worked retail, F&B or a hotel front desk, you already have most of what this job needs. What you probably do not have is a schedule you can plan your week around. That is the part we are offering.

Work schedule:

5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.

What you'll do

• Check patients in and out, and be the person they deal with first
• Book, confirm and move appointments across the day
• Take payments, and handle cash and card accurately
• Submit and track dental claims — CHAS, Medisave and private insurance
• Answer calls, emails and counter enquiries

What you'll learn

• Healthcare billing and claims — CHAS, Medisave andprivate insurance. This transfers across the healthcare sector, not justdentistry.
• Clinic scheduling and patient flow, which is what keeps a three-clinic group running to time
• How to handle anxious patients. A lot of people arenervous about the dentist, and whether they come back often comes down to how they were treated at the desk.

Your firstmonth, and where it leads

• One month of structured induction, working through awritten manual and training checklist with our Ops team and senior front deskstaff as your mentors
• Trainee to Business Associate: 3 to 6 months
• Higher pay grade at around one year
• Business Associate to Senior Business Associate: 2 to 3years
• We sponsor courses and certification for trainees, and again when you are promoted

What we'relooking for

• A local diploma or degree in any subject
• Service experience of any kind — retail, F&B,hotel, beauty, call centre
• Clear communication, written and spoken
• Comfortable picking up new computer systems
• No healthcare or dental experience needed

Pay andbenefits

• $2,500 – $3,000 per month
• CPF, paid leave that grows with service, outpatient medical insurance
• Reward Leave, plus performance, referral and punctuality incentives

About us

• Smile Point is clinician-led — a dentist sets the clinical direction, not an investor group
• Three clinics, operating since 2005 — your leave gets covered, and you are not the only person on the desk