Clinic Front Desk Lead & Operations Coordinator

smilepoint dental centre pte. ltd.; Singapore; On-site; SGD 31,000 - 38,000; Full time

Benefits offered by this job

CPF and full benefits

Outpatient insurance

Reward Leave

Leadership incentives

Job summary

smilepoint dental centre pte. ltd. operates three busy clinics and seeks a Senior Business Associate and Coordinator to lead front‑of‑house operations. You will oversee patient bookings, payments and insurance claims while supervising and developing the team across clinics.

You will coordinate scheduling, ensure end‑of‑day settlements are accurate, audit records, and drive service improvements. The role offers a 5‑day rotating schedule with at least one weekend day, and no night shifts.

Qualifications

• Strong front-desk experience with supervisory or coordination exposure.
• Able to perform all core front-desk duties well: patient booking, payments, insurance claims and correspondence.
• Organised, accurate and a confident communicator; comfortable owning operations.

Responsibilities

• Coordinate front-desk operations across the daily schedule
• Lead, train and support the team; allocate duties
• Own end-of-day settlement and claims accuracy
• Audit records and recalls; drive service improvements
• Carry out the administrative work behind daily clinic operations

Skills

Front-desk supervision

Billing & payments

Insurance claims

Communication skills

Education

Local diploma or equivalent

Job description

smilepoint dental centre pte. ltd. operates three busy clinics and seeks a Senior Business Associate and Coordinator to lead front‑of‑house operations. You will oversee patient bookings, payments and insurance claims while supervising and developing the team across clinics.

You will coordinate scheduling, ensure end‑of‑day settlements are accurate, audit records, and drive service improvements. The role offers a 5‑day rotating schedule with at least one weekend day, and no night shifts.