Senior Business Associate (Patient Service Lead)

dentalplus clinic pte. ltd.; Singapore; On-site; SGD 31,000 - 38,000; Full time

Benefits offered by this job

CPF

Outpatient insurance

Paid leave

Leadership incentives

Job summary

DentalPlus Clinic Pte. Ltd. in Singapore is seeking an experienced front-desk supervisor to uphold our frontline patient service standards. You will guide and train the front-desk team, manage bookings and patient communications, and handle claims with CHAS/Medisave.

This role requires a 5-day week with rotating shifts, one weekend day, and benefits including CPF, outpatient insurance, paid leave and leadership incentives.

Qualifications

• Prior front-desk or patient-service experience, ideally in a clinic or healthcare setting.
• Experience guiding or training a team.
• Able to perform all core front-desk duties: patient booking, payments, insurance claims (CHAS, Medisave, insurance) and patient correspondence.
• Strong written and spoken communication; a local diploma or equivalent (required).
• Rotating roster including one weekend day.

Responsibilities

• Hold the standard of front-line patient service
• Guide and train front-desk team members; allocate duties and cover gaps
• Handle escalations and service recovery
• Oversee accurate payments, end-of-day settlement and timely claims
• Carry out the administrative work behind daily clinic operations (reports, records, supplies, coordination)

Skills

Front-desk experience

Team leadership

Communication skills

Education

Diploma or equivalent

Job description

Work schedule:

5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.

What you'll do

• Hold the standard of front-line patient service
• Guide and train front-desk team members; allocate duties and cover gaps
• Handle escalations and service recovery
• Oversee accurate payments, end-of-day settlement and timely claims
• Carry out the administrative work behind daily clinic operations (reports, records, supplies, coordination)

What we’re looking for

• Prior front-desk or patient-service experience, ideally in a clinic or healthcare setting
• Experience guiding or training a team
• Able to perform all core front-desk duties well: patient booking, payments, insurance claims (CHAS, Medisave, insurance) and patient correspondence
• Strong written and spoken communication; a local diploma or equivalent (required)
• Rotating roster including one weekend day

Why join us

• $2,800-$3,400, based on supervisory experience
• 5-day week, two rest days, day shifts only, no nights, all public holidays off
• CPF, outpatient insurance, paid leave, leadership incentives
• Clinician-led, not investor-owned. Three clinics, operating since 2005.