Business Associate (Patient Service / Front Desk)

Smilepoint Dental Centre Pte. Ltd.; Singapore; Presencial; SGD 28 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

CPF

Paid leave

Medical insurance

Performance incentives

Leave coverage

Resumo da oferta

Smile Point Dental Centre is seeking a friendly front desk associate to manage patient check-ins, scheduling, and payments across three clinics. Enjoy a predictable 5-day week with rotating shifts and at least one weekend day, plus two rest days.

You will handle appointments, CHAS/Medisave claims, and inquiries, while learning clinic operations and patient flow. No healthcare experience required, but service background helps; training and career progression are provided, with opportunities for

Qualificações

• Local diploma or degree is required.
• Service experience of any kind — retail, F&B, hotel, beauty, call centre.
• Clear communication, written and spoken.
• Comfortable picking up new computer systems.
• No healthcare or dental experience needed.

Responsabilidades

• Check patients in and out, and be the person they deal with first.
• Book, confirm and move appointments across the day.
• Take payments, and handle cash and card accurately.
• Submit and track dental claims — CHAS, Medisave and private insurance.
• Answer calls, emails and counter enquiries.

Conhecimentos

Clear communication

Written communication

Verbal communication

Customer service

Tech-savviness

Formação académica

Local diploma or degree

Ferramentas

Clinic scheduling software

Descrição da oferta de emprego

If you have worked retail, F&B or a hotel front desk, you already have most of what this job needs. What you probably do not have is a schedule you can plan your week around. That is the part we are offering.

Work schedule:

5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.

What you'll do

• Check patients in and out, and be the person they deal with first


• Book, confirm and move appointments across the day


• Take payments, and handle cash and card accurately


• Submit and track dental claims — CHAS, Medisave and private insurance


• Answer calls, emails and counter enquiries

What you'lllearn

• Healthcare billing and claims — CHAS, Medisave andprivate insurance. This transfers across the healthcare sector, not justdentistry.


• Clinic scheduling and patient flow, which is what keeps a three-clinic group running to time


• How to handle anxious patients. A lot of people arenervous about the dentist, and whether they come back often comes down to how they were treated at the desk.

Your firstmonth, and where it leads

• One month of structured induction, working through awritten manual and training checklist with our Ops team and senior front deskstaff as your mentors


• Trainee to Business Associate: 3 to 6 months


• Higher pay grade at around one year


• Business Associate to Senior Business Associate: 2 to 3years


• We sponsor courses and certification for trainees, and again when you are promoted

What we'relooking for

• A local diploma or degree in any subject


• Service experience of any kind — retail, F&B,hotel, beauty, call centre


• Clear communication, written and spoken


• Comfortable picking up new computer systems


• No healthcare or dental experience needed

Pay andbenefits

• $2,500 – $3,000 per month


• CPF, paid leave that grows with service, outpatient medical insurance


• Reward Leave, plus performance, referral and punctuality incentives

About us

• Smile Point is clinician-led — a dentist sets the clinical direction, not an investor group


• Three clinics, operating since 2005 — your leave gets covered, and you are not the only person on the desk