Patient Relations Executive (Senior, Front Desk Dental)

smilepoint dental centre pte. ltd.; Singapore; On-site; SGD 27,900 - 37,944; Full time

Benefits offered by this job

CPF

Insurance

Paid leave

Job summary

SmilePoint Dental Centre Pte. Ltd. seeks a champion of patient relations for a senior front-desk role across our clinics. You will mentor the team, handle escalations, and uphold excellent service standards in a busy healthcare setting.

The schedule is a rotating 5‑day week with at least one weekend day, day shifts 8:30am–6:15pm, no night clinics and public holidays off. You’ll manage patient bookings, payments, insurance claims and correspondences while coordinating with the clinical team.

Qualifications

• Requires local diploma or equivalent.
• Experience in front-desk/patient service, ideally healthcare.
• Supervisory or mentoring experience.
• Ability to handle bookings, payments, insurance claims and correspondence.

Responsibilities

• Deliver and model excellent patient service.
• Mentor front-desk colleagues and maintain standards.
• Resolve complaints and escalations professionally.
• Coordinate with the clinical team and oversee claims accuracy.
• Carry out administrative tasks that support daily clinic operations.

Skills

Patient service

Mentoring

Communication

Healthcare experience

Education

Local diploma or equivalent

Job description

Champion patient relations at our dental group. This senior front-desk role blends hands-on service with leadership — you will mentor the team, handle escalations, and keep service standards high across our clinics.

Work schedule: rotating 5-day work week with at least one weekend day; day shifts 8:30am–6:15pm; no night clinics; closed on public holidays.

What you’ll do

• Deliver and model excellent patient service
• Mentor front-desk colleagues and maintain standards
• Resolve complaints and escalations professionally
• Coordinate with the clinical team and oversee claims accuracy
• Carry out administrative tasks that support daily clinic operations (reports, records, supplies and coordination)

What we’re looking for

• Experienced in front-desk / patient service, ideally healthcare
• Supervisory or mentoring experience; strong communicator
• Able to perform all core front-desk duties well: patient booking, payments, insurance claims and correspondence
• A local diploma or equivalent (required)
• Rotating roster with one weekend day

Why join us

• $2,500-$3,400, based on experience; CPF, insurance, paid leave
• Stable day schedule, no nights, all public holidays off
• Leadership development and incentives
• A long-term home in an established, ethics-first practice