Business Associate (Front Desk / Dental Receptionist) – Training Provided

Smilepoint Dental; Singapore; On-site; SGD 28,000 - 33,000; Full time

Benefits offered by this job

CPF

Outpatient insurance

Paid leave growth

Performance incentives

Reward Leave

Job summary

Smilepoint Dental in Singapore is seeking a friendly front desk associate to join our team. You will welcome patients, manage check-in/out, coordinate the appointment schedule, and handle calls with care. The role runs on a 5-day work week with day shifts from 8:30am to 6:15pm and two rest days weekly.

No dental experience is required; comprehensive training will be provided, with opportunities for progression and pay increases over time as you grow with the team.

Qualifications

• Local diploma or degree in any field required or preferred.
• Strong communication and organisational skills.
• Able to learn and adapt to new software quickly.
• No prior dental experience required; training provided.

Responsibilities

• Welcome patients and manage check-in and check-out.
• Coordinate the appointment schedule and follow-ups.
• Answer calls and messages.
• Process payments and dental claims accurately.

Skills

Clear communicator

Organised

Attention to detail

Learn new systems

Education

Diploma or degree in any field

Tools

Practice management software

Job description

Most service jobs take your evenings, your weekends and your public holidays. This one does not. Shifts finish at 6:15pm, you get two rest days a week, and all three clinics close on public holidays.

Work schedule:

5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.

What you'll do

• Welcome patients and manage check-in and check-out
• Coordinate the appointment schedule and follow-ups
• Answer calls and messages
• Process payments and dental claims accurately

What you'll learn

• Dental claims and billing — CHAS, Medisave and private insurance
• Practice management software and patient records
• Managing a full appointment book when the day runs behind

Your first month, and where it leads

• A one-month induction with a written manual and training checklist, mentored by Ops and senior front desk staff

• Trainee to Business Associate in 3 to 6 months; higher pay grade at around a year; Senior Business Associate in 2 to 3 years
• Courses and certification sponsored for trainees, and again on promotion

What we're looking for

• A local diploma or degree in any field; a service or admin background is a plus
• Clear communicator, organised and accurate with details
• Quick to pick up new systems
• No dental experience required

Pay and benefits

• $2,500 – $3,000 per month
• CPF, outpatient insurance, paid leave that grows with service
• Performance and punctuality incentives, Reward Leave

About us

• Clinician-led — clinical standards are set by a dentist, not an investor group
• Three clinics, operating since 2005