Senior Banking Customer Service Lead (Multichannel)

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading financial institution in Singapore is seeking a customer service representative to handle customer inquiries through various channels including phone and social media. The ideal candidate should have a diploma or equivalent qualification and at least a year of customer service experience. Proficiency in Mandarin is preferred. This role involves managing customer interactions with efficiency and empathy, ensuring compliance with service standards while maintaining confidentiality. Flexibility for shifts and overtime is required.

Qualifications

• Minimum 1 year of customer service experience preferred.
• Strong willingness to learn and a customer-first mindset.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Maintain confidentiality of customer data.
• Document customer interactions for traceability.

Skills

Customer service experience

Excellent verbal and written communication skills

Ability to work in a fast-paced environment

Empathy and composure under pressure

Proficiency in Mandarin

Education

Diploma or equivalent qualification

Degree in Business, Finance or related field

Job description

A leading financial institution in Singapore is seeking a customer service representative to handle customer inquiries through various channels including phone and social media. The ideal candidate should have a diploma or equivalent qualification and at least a year of customer service experience. Proficiency in Mandarin is preferred. This role involves managing customer interactions with efficiency and empathy, ensuring compliance with service standards while maintaining confidentiality. Flexibility for shifts and overtime is required.