Senior Associate/Executive (Volunteers, Outreach and Case Management)

National Trades Union Congress (NTUC); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent labor organization in Singapore is seeking a passionate individual to manage CDE volunteers focused on supporting domestic workers. This role involves recruiting, engaging volunteers, planning activities, and overseeing communications while maintaining databases. Applicants should hold a diploma or degree, exhibit strong communication skills, and ideally have prior experience in volunteer management. Flexibility for weekends and evening work is required. Join us in making a positive impact within the community.

Qualifications

• Diploma or degree in any discipline is required.
• Entry level candidates welcomed.
• Ability to manage difficult situations with cultural sensitivity.
• Proactive communicator skilled in relationship building.
• Proficiency in IT applications and social media platforms.
• Team player with self-starting initiative.
• Ability to converse in MDWs' native languages is advantageous.
• Availability to work on Sundays and after office hours is necessary.
• Prior experience in volunteer management is a bonus.

Responsibilities

• Recruit, manage, engage and retain CDE volunteers.
• Develop outreach plan and conduct outreach activities.
• Maintain communication with volunteers to ensure engagement.
• Update volunteer database accurately and promptly.
• Plan and execute activities and events for volunteers.
• Generate monthly outreach reports for management review.
• Handle cases and 24-hour helpline for domestic workers.
• Perform ad-hoc tasks assigned by management.

Skills

Volunteer management

Relationship building

Communication skills

Cultural competency

IT proficiency

Education

Diploma/ Degree in any discipline

Tools

Microsoft Office

Social media

Job description

The Centre for Domestic Employees (CDE) champions for the fair employment treatment of domestic employees in Singapore through balanced and pragmatic approach and promotes cohesive social integration among the community.

As part of the team, you will take the lead in managing a group of volunteers—comprising mainly of Migrant Domestic Workers (MDWs)—while planning activities and supporting case management. If you are passionate about making a meaningful difference in the domestic worker community, this role is for you.

Responsibilities

• Recruit, manage, engage and retain CDE volunteers.

• Develop outreach plan and conduct outreach.

• Regularly communicate (e.g., via text, messaging platforms) and build strong relationships with volunteers to ensure consistent engagement and promote trust.

• Maintain and update volunteer database and post event data in an accurate and timely manner.

• Plan and execute activities and events for volunteers and CDE/ NTUC.

• Generate monthly outreach and volunteers report for management review. Handle cases and 24-hour helpline pertaining to domestic workers’ employment matters.

• Perform any other ad-hoc tasks as assigned by management.

Requirements

• Diploma/ Degree in any discipline

• Entry Level candidates are welcome to apply.

• Ability to manage difficult situations and has a flair to work well with different stakeholders from various cultural and social backgrounds.

• Proactive communicator who enjoys building and maintaining relationships with volunteers including MDWs.

• Proficient with IT applications (e.g. Microsoft office) and social media.

• Team player who is also a self-starter, able to work independently with strong initiative and a sense of accountability.

• Ability to converse in MDW’s native language (such as Burmese, Tagalog or Tamil/Hindi) is an advantage.

• Required to work on Sundays, and when required after office hours.

• Prior experience in volunteer management or community engagement is an advantage.

We will only contact shortlisted candidates.