Senior Associate & (Airport Ops Tech)

Changi Airports International; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading airport operations company in Singapore seeks an Operations Transformation Lead to enhance and implement technology solutions in airport systems. The role involves collaborating with vendors, understanding business needs, and managing transformation projects. Candidates should possess a degree in Information Systems or related fields, along with relevant IT certifications. Strong communication and project management skills are essential. This is an exciting opportunity to contribute to strategic airport development goals and participate in aviation-focused trainings.

Qualifications

• Degree in Information Systems, Systems Engineering or a related field.
• Experience in IT Service Management (ITSM), Agile, Scrum Product Owner, or cloud solutions.
• Knowledge in cybersecurity and managing 24/7 operations.
• Excellent interpersonal and presentation skills.

Responsibilities

• Collaborate with vendors and stakeholders to translate business needs into technical requirements.
• Conduct user research to identify business needs and redesign operations.
• Develop change management strategies for new processes.
• Monitor progress of transformation projects and update senior management.
• Manage 24/7 operational issues post go-live.

Skills

IT Service Management (ITSM)

Agile Methodologies

Scrum Product Owner

DevSecOps

AWS Solution Architect

Project Management

Communication

Problem-Solving

Education

Degree in Information Systems

Strong Diploma with relevant experience

Job description

About the Role

You will play a key role in Changi Airport’s Ops Transformation by enhancing airport operations systems from conceptualisation to live operations. Working closely with tech vendors and ops/innovation teams, you will translate operational needs into practical technology solutions, drive implementation and adoption, and continuously improve system performance. This role offers the opportunity to lead these projects that contribute to strategic airport development goals and to receive on-job training on aviation‑specific business processes from airport professionals.

Responsibilities

• Collaborate with vendors, internal business teams and external stakeholders to understand business needs and translate them into technical requirements
• Conduct user research and design thinking workshops to identify business needs and redesign existing concept of operations
• Propose, design and refine solutions and system architecture, assessing technical feasibility and suitability for operations
• Develop and implement change management strategies to facilitate adoption of new processes and systems
• Monitor and track progress of transformation projects, and provide regular updates to senior management
• Procure and implement these systems in compliance with enterprise-wide governance standards
• Work with vendors to manage 24/7 operational issues in post go‑live phases, from incident discovery, troubleshooting to eventual issue closure

Requirements

• Degree in Information Systems, Systems Engineering or a related field of study. Candidates with a strong Diploma and relevant work experience may also be considered
• Preferably with certifications or experience in IT Service Management (ITSM), Agile Methodologies, Scrum Product Owner, DevSecOps, AWS Solution Architect or equivalent
• Demonstrated knowledge and experience in implementing and maintaining on‑premises and cloud infrastructure, with awareness of cybersecurity best practices
• Comfortable with managing 24/7 operations, thriving in fast‑paced and dynamic environment
• Excellent communication, interpersonal, presentation and project management skills to effectively lead and execute multiple projects concurrently
• Strong business acumen, analytical and problem‑solving skills, with good attention to detail
• Self‑driven, independent, and a good team player
• Possession of a curious mind, positive learning attitude, with interest in aviation and airport operations