Senior Assistant, Admin

ST ENGINEERING MOBILITY SERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

ST ENGINEERING MOBILITY SERVICES PTE. LTD. in Singapore is seeking a detail-oriented Parts Quotation Coordinator to handle customer inquiries across multiple channels for commercial MAN Truck, BYD (T3), and OEM customers.

You will prepare quotations, verify pricing with Procurement, and ensure accurate part numbers and stock status for timely deliveries. Responsibilities include coordinating with ST Synthesis, arranging delivery, managing cash sales and payments, and maintaining monthly

Qualifications

• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Good communication and interpersonal skills. Team player with a positive and collaborative attitude.
• Able to multitask in a fast-paced environment.

Responsibilities

• Handle customer enquiries via email, telephone, and walk-in channels for commercial MAN Truck, BYD (T3), and OEM customers.
• Prepare and issue quotations for internal and external customers based on enquiries and parts requirements.
• Coordinate with the Procurement team to obtain and verify pricing for quotation preparation.
• Verify part numbers and specifications using the MANTIS and BYD (T3) systems.
• Check parts availability and stock status to support quotation preparation and stock ordering.
• Coordinate with ST Synthesis to verify parts accuracy and ensure the correct parts are prepared for customer delivery.
• Arrange parts delivery upon confirmation of customer orders.
• Manage cash sales by ensuring customers verify parts prior to payment, particularly for items such as windscreens.
• Process order cancellations and ensure relevant records are updated accordingly.
• Prepare Certificates of Conformity (COCs) and supporting letters for customer orders.
• Coordinate with customers regarding outstanding payments and follow up with the respective account owners on payment status.
• Update monthly Parts Department reports, including the number and value of quotations issued.
• Inspect and verify parts received from ST Synthesis against work orders to ensure accuracy.
• Process and manage e-stock transfers from ST Synthesis.
• Update OTMS with attendance records for non-executive staff.
• Perform other ad-hoc duties and administrative tasks as assigned.

Skills

Microsoft Office

Communication

Multitasking

Team player

Tools

MANTIS

BYD T3 system

ST Synthesis

OTMS

MS Excel

Job description

Key Responsibilities

• Handle customer enquiries via email, telephone, and walk-in channels for commercial MAN Truck, BYD (T3), and OEM customers.
• Prepare and issue quotations for internal and external customers based on enquiries and parts requirements.
• Coordinate with the Procurement team to obtain and verify pricing for quotation preparation.
• Verify part numbers and specifications using the MANTIS and BYD (T3) systems.
• Check parts availability and stock status to support quotation preparation and stock ordering.
• Coordinate with ST Synthesis to verify parts accuracy and ensure the correct parts are prepared for customer delivery.
• Arrange parts delivery upon confirmation of customer orders.
• Manage cash sales by ensuring customers verify parts prior to payment, particularly for items such as windscreens.
• Process order cancellations and ensure relevant records are updated accordingly.
• Prepare Certificates of Conformity (COCs) and supporting letters for customer orders.
• Coordinate with customers regarding outstanding payments and follow up with the respective account owners on payment status.
• Update monthly Parts Department reports, including the number and value of quotations issued.
• Inspect and verify parts received from ST Synthesis against work orders to ensure accuracy.
• Process and manage e-stock transfers from ST Synthesis.
• Update OTMS with attendance records for non-executive staff.
• Perform other ad-hoc duties and administrative tasks as assigned.

Requirements:

• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Good communication and interpersonal skills. Team player with a positive and collaborative attitude.
• Able to multitask in a fast-paced environment.