Parts and After-Sales Executive

POWERPLUS GROUP PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

POWERPLUS GROUP PTE. LTD. is seeking a Customer Support and Parts Coordination professional in Singapore. You will manage post-sales inquiries, coordinate with technicians, prepare quotations and orders, and drive service-related activities through compliant processes.

You will handle warranty/RMA, manage parts sourcing and quotes, and oversee inventory/logistics to meet KPIs and SLAs in a fast-paced environment.

Qualifications

• 2–5 years’ experience in parts, after-sales, service coordination, or technical customer service.
• Familiar with ERP/CRM and MS Excel.
• Able to read technical drawings/parts catalogs; strong product/technical aptitude.
• Customer-oriented, with strong communication, problem-solving, and follow-up skills.
• Organized and detail-oriented; able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Customer support and service coordination for post-sales inquiries, including parts availability, pricing, lead times, service requests, and warranty.
• Raise service jobs, schedule appointments, coordinate with technicians to meet SLAs, and prepare/follow up on quotations, sales orders, delivery orders, invoices and credit notes.
• Manage warranty and RMA processes, including documentation, claims submission, and closure.
• Handle escalations and resolve delays/backorders/DOA promptly.
• Parts sales and order management from sourcing through delivery, tracking open orders and expediting critical shipments.
• Inventory and logistics: monitor min/max, safety stock, cycle counts, maintain item data, coordinate shipments, and reduce obsolete stock.
• Commercial and reporting: achieve KPIs for parts revenue, fill rate, OTIF, quoting hit rate; support promotions and contracts; upsell accessories and services.
• Compliance and quality: adhere to ISO/QA procedures, import/export controls, and keep audit trails in CRM/ERP.

Skills

Customer service

Communication

Problem solving

Follow-up

Attention to detail

Multitasking

Education

Diploma/Degree in related field

Tools

ERP/CRM systems (SAP/Oracle/NetSuite/MS Dynamics)

MS Excel

Job description

Key Responsibilities

• Customer support and service coordination


• Be the primary contact for post-sales enquiries (parts availability, pricing, lead times, service requests, warranty). Raise service jobs, schedule appointments, and coordinate with technicians to meet SLAs. Prepare and follow up on quotations, sales orders, delivery orders, invoices, and credit notes.Manage warranty and RMA processes, including documentation, claims submission, and closure.Handle escalations and resolve issues (delays, backorders, DOA/defects) promptly.


• Parts sales and order management


• Identify parts requirements using EPC/parts catalogs and technical diagrams. Source and price parts (OEM/aftermarket), negotiate with suppliers, and optimize margins. Process orders end-to-end: picking, packing, shipping, and delivery coordination. Track open orders, expedite critical shipments, and keep customers updated.


• Inventory and logistics


• Monitor min/max levels, safety stock, and reorder points; perform cycle counts and stock takes. Maintain item masters, part codes, alternates / supersessions, and BOM links in ERP. Coordinate inbound/outbound shipments, customs/export documentation, and 3PL. Reduce slow-moving/obsolete stock and drive stock accuracy.


• Commercial and reporting


• Achieve KPIs for parts revenue, fill rate, OTIF, quotation hit rate, and service CSAT. Prepare weekly/monthly dashboards (sales, margins, aged backorders, warranty KPIs).Support promotions, service contracts / AMCs, and upsell / cross-sell of accessories and services.


• Compliance and quality


• Ensure adherence to ISO/QA procedures, import/export controls, and workplace safety.Maintain proper records in CRM/ERP and audit trails for financial and warranty compliance.

Requirements

• Diploma or Degree in Supply Chain, Mechanical/Electrical Engineering, Business, or related.


• 2–5 years’ experience in parts, after-sales, service coordination, or technical customer service (automotive, heavy equipment, industrial machinery, MHE, marine, HVAC, electronics, or similar).


• Familiar with ERP/CRM (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) and MS Excel.


• Able to read technical drawings/parts catalogs; strong product/technical aptitude.


• Customer-oriented, with strong communication, problem-solving, and follow-up skills.


• Organized and detail-oriented; able to manage multiple priorities in a fast-paced environment.

Good to Have

• Experience with warranty/RMA processes and dealer/distributor networks.


• Knowledge of import/export, INCOTERMS, and basic customs procedures.


• Basic understanding of service operations and field technician workflows.


• Certifications in inventory management or logistics (e.g., APICS/CSCP/CPIM).