Senior Appeals Analyst & Case Reviewer

Public Service Division; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Public Service Division in Singapore is seeking a Principal / Senior / Executive, Appeals to review and respond to appeals arising from offences under the Road Traffic Act, Active Mobility Act and related Acts.

You will prepare comprehensive analyses and recommendations, handle general enquiries from the public and motorists, and assist in projects to streamline processes and improve team efficiency.

Qualifications

• Knowledge in any discipline.
• Preferably at least 2 years of relevant experience ideally in enforcement functions or customer service.
• Resourceful, self-motivated and ability to work independently and as a team.
• Able to exercise sound judgment with ability to multi-task in a dynamic environment.
• Good analytical, written and communication skills.
• Able to communicate well with the public and handle difficult customers.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Review and respond to appeals arising from offences under the Road Traffic Act, Active Mobility Act and other Acts.
• Prepare a comprehensive report of analysis and recommendation where required.
• Handle general enquiries from members of the public, motorists and other agencies.
• Assist in developmental projects to streamline work processes and enhance operational efficiency.

Job description

Public Service Division in Singapore is seeking a Principal / Senior / Executive, Appeals to review and respond to appeals arising from offences under the Road Traffic Act, Active Mobility Act and related Acts.

You will prepare comprehensive analyses and recommendations, handle general enquiries from the public and motorists, and assist in projects to streamline processes and improve team efficiency.