[lta-Tro] Principal / Senior / Executive, Appeals

sggovterp; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

sggovterp in Singapore is seeking a Principal/Senior/Executive (Appeals) to review appeals under the Road Traffic Act, Active Mobility Act, and related legislation. You will prepare detailed analyses and recommendations, and handle diverse public inquiries.

In addition, you will support initiatives to streamline processes and boost team efficiency. The role requires strong analytical, communication, and MS Office skills, with 2 years of relevant experience in enforcement or customer service

Qualifications

• Ability to review offences under regulatory Acts
• Minimum 2 years in enforcement or customer service roles preferred
• Resourceful, self-motivated, able to work independently and in a team
• Good analytical, written and verbal communication skills
• Able to handle difficult customers and communicate with the public
• Proficient in MS Office applications (Excel, Word, PowerPoint)

Responsibilities

• Review and respond to appeals arising from offences under the Road Traffic Act, Active Mobility Act and related Acts.
• Prepare comprehensive reports with analysis and recommendations as required.
• Handle general enquiries from members of the public, motorists and other agencies.
• Assist in developmental projects to streamline work processes and improve team efficiency.

Skills

Analytical thinking

Communication skills

Public interaction

Independent and teamwork

Microsoft Office

Judgment and multi-tasking

Customer service

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

What the role is

[LTA-TRO] PRINCIPAL / SENIOR / EXECUTIVE, APPEALS

What you will be working on

You are responsible for reviewing and responding to appeals arising from offences committed under the Road Traffic Act, Active Mobility Act and other Acts under LTA's administration and their subsidiary legislation. Depending on the circumstances of each case, you may be required to prepare a comprehensive report of your analysis and recommendation. You will also need to handle general enquiries made by members of public, motorists and or other agencies. In addition, you will assist in developmental projects to streamline work processes and enhance operational efficiency of the team.

What we are looking for

• Knowledge in any discipline
• Preferably at least 2 years of relevant experience ideally in enforcement functions or customer service
• Resourceful, self-motivated and ability to work independently and as a team
• Able to exercise sound judgment with ability to multi-task in a dynamic environment
• Good analytical, written and communication skills
• Able to communicate well with the public and handle difficult customers
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.